Dominika Mašínová
Prague | Liberec
If a consumer dispute arises between the Seller and the Consumer, the Consumer has the right to its out-of-court resolution. The subject of an out-of-court settlement pursuant to Act No. 634/1992 Coll., on consumer protection, is the Czech Trade Inspection, the Central Inspectorate — department ADR, Štěpánská 15, 120 00 Praha 2. All details on the out-of-court settlement of disputes can be found on the website of the Czech Trade Inspection: www.coi.cz, www.adr.coi.cz, e- mail: adr@coi.cz. The consumer can also use the online dispute resolution platform established by the European Commission at: http://ec.europa.eu/consumers/odr/.